Information on the CWGC

Our Vision

The Commonwealth War Graves Commission's Strategy is our main strategic planning document. It provides a framework for the delivery of the obligations described in our Royal Charter. It is a clear statement of our vision, strategic aims and priorities towards 2039.

Read our Strategy Towards 2039 The First Three Years 2023-2026

Our Annual reportS

This report details our work across a incredibly busy but fantastically exciting year for the CWGC. It will give you an overview of the day-to-day work of our staff around the globe and feature some highlights of the year, including our Legacy of Liberation campaign, events marking the 80th anniversaries of some of the major moments of the Second World War, and the unveiling our of new extension at Loos British Cemetery. It is a moment of reflection as we approach the end of an extraordinary year before we move on to the opportunities and challenges the future holds.

Read the 2023-2024 Report Read the 2023-2024 Report (FR)

Read the 2022-2023 Report Read the 2022-2023 Report (FR)

Read the 2021-2022 Report

Read the 2020-2021 Report

Read the 2019-2020 Report

OUR FUNDING

The Commission seeks to provide value for money and respect the environment in which the war cemeteries and memorials are located. In 2019/20, the Commission received just under £65 million in funding, provided by the member governments of the Commonwealth nations who share the cost of the Commission's work proportionately to the number of their graves.

Governments	Percentage Contribution
United Kingdom	78.43
Canada	10.07
Australia	6.05
New Zealand	2.14
South Africa	2.11
India	1.20

CWGC Enquiry Services Charter

Our Promise

At the Commonwealth War Graves Commission, we honour the memory of those who died in the two World Wars by maintaining their graves and memorials at 23,000 locations in over 150 countries and territories.

We are committed to providing respectful, responsive and consistent experience across all regions and channels, by providing an inclusive service to all who engage with us.

Our Mission

To provide timely, empathetic and informed support to all enquirers globally, ensuring access to information, care, and a high-quality service, regardless of time zone or location.

Our Values

C.A.R.E values: Commitment, Ambition, Respect, and Excellence guide how we work with our employees, volunteers, and contractors. These principles shape our partnerships and define our expectations for working together.

Our CARE Values – Underpinning Every ‘Enquiry’ Interaction

Commitment – We take ownership to deliver the highest level of support.
Ambition – We strive for service excellence in every enquiry we handle.
Respect – We treat everyone with fairness, dignity, and understanding.
Excellence – We set high standards and continuously seek to improve.

Team Structure

Central Enquiries Services Hub: Based in U.K Headquarters. Supported closely by our global internal network.

Cross-functional collaboration with all CWGC Operational Areas and HQ Departments.

What you can expect from us

The Commission takes your experience with us very seriously. Our Enquiry Services Team will receive your correspondence, and you can expect:

Courtesy and Compassion - We will treat every enquiry with dignity, empathy and cultural sensitivity
Clear and Timely Responses - Full response from the Enquiry Service team within 20 working days, however all endeavours will be made to respond earlier. We will also ensure you are kept updated on any potential delays.
Accurate and transparent information - We will provide clear, factual answers to your questions and access to relevant records or services where appropriate. Sometimes, we may not be able to provide the information you require. In this instance, we will make every effort to suggest who you can contact to further your enquiries.
Feedback and Continual Improvement - We continuously monitor the enquirer’s journey. If you are happy or dissatisfied with any aspect of our service, we want to hear from you. Your feedback allows us to continually improve and uphold the standard of remembrance and service. The best channel to capture feedback is by writing via email enquiries@cwgc.org or the website.

Managing Unreasonable or Vexatious Complaints

While we are committed to treating everyone with respect and addressing complaints fairly and promptly, we reserve the right to manage interactions with individuals whose behaviour is deemed unreasonable, persistent, or vexatious.

This may include: excessive or repetitive complaints that lack substance, abusive language, or refusal to accept reasonable outcomes.

In such cases, we may limit or restrict communication channels, designate a single point of contact, or take other appropriate steps to ensure the wellbeing of colleagues and the integrity of our complaints process. Where such action is necessary, we will inform the complainant in writing, outlining the reasons for the decision and the communications arrangements that will be applied.

What we ask of you

To help us serve you better, we ask you:

Treat our staff with courtesy and respect
Provide full contact details, outline the nature of the enquiry, any relevant and supporting evidence (where necessary)
Understand that some enquiries will take time

Our information security statement

We are committed to maintaining and improving information security within the organisation and minimising the exposure to risks. The full Information Security Statement is available here.

OUR FINANCIAL STATEMENTS

The CWGC is required by its Charter to produce an annual report of its proceedings, with a duly certified statement of the finances of the Commission. The Charter also requires the report to be submitted to His Majesty The King. In addition, copies are sent to the Governments represented by the Commission.